Here is the thing... They give you the run around with "Oh, this is a 3rd party seller" - i guess someone who sells their items on Amazon as a subcontractor is the best example i can give.
LIKE I CARE I BOUGHT IT ON AMAZON.COM JUST LIKE I BUY THINGS ON EBAY.COM
They told me a week ago they would contact the seller and have a refund issued.
I was calling in to check on when is my refund hitting...
They had not even done what they said they did a week ago.
Ridiculous - Day 34 and give the seller 48 hours to respond....
Really... the correct course of action "Jeff B" would be for Amazon to simply issue the refund and then go after their delinquent 3rd party for the refund. What a novel idea - treat the customer right!
The correct methodology of course would be to simply write a program which processed all of your non-completed orders by order date and escalated the most tardy orders (without special notes / next date) to a portion of the staff to proactively address issues.
Then, many of those having to call Amazon would not be calling because they had truly provided outstanding (proactive in advance behind the scenes) customer service...
In fact part of the general call in support group could be split off into the proactive group...
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