Amazon.com Inc (AMZN)

[Mr. Bill]

The correct methodology of course would be to simply write a program which processed all of your non-completed orders by order date and escalated the most tardy orders (without special notes / next date) to a portion of the staff to proactively address issues.

Then, many of those having to call Amazon would not be calling because they had truly provided outstanding (proactive in advance behind the scenes) customer service...

In fact part of the general call in support group could be split off into the proactive group...