I got to this line and just couldn't see any reason to continue.
If I was walking down the road and I got hit in the head with a piece of frozen poop from an airliner I would say it was MY FAULT for being in the wrong place in the wrong time - not the airline's fault. It's called personal responsibility
"Give 'em the old Razzle Dazzle.....razzle dazzle 'em"