would You not be on the defense constantly if you got calls all day calling you a F$%^&* or a C%T^YU etc etc? lol. You were civil/professional to this guy and he probably did not know what to do. This is most likely a waiter from Lumbs favorite restaurant in south florida or maybe a kid from the dry cleaner living at his house and working out of the home office. They guy is literally in Hell right now.