You might find some way to include her not wanting to transfer you to the compliance officer, in one of your emails. You know, just for the record.
"MXSV. Btw I asked her to check with the compliance officer, and she refused. Said that she and the people in her office were as knowledgeable as the compliance officer....obviously not.......z"
Step aside son, you're blockin' the MOMO!
Disproving absence of evidence should be easy, show the evidence of.