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Saturday, July 21, 2018 9:57:51 PM
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Me: I would like to discuss the search function and how it populates items searched for
You are now connected to Vivek from Amazon.com
Vivek: Hello, my name is Vivek. I'm here to help you today.
Me: Hello Vivek I am Al
Vivek: Firstly, I'd like to thank you for your Pri?me membership? Al.
Could you please elaborate the query so that I can assist you in the best possible way??
Me: Your welcome
Ok, I know of an item that amazon does not sale, but It is showing up in the search bar, meaning it populates after typing a few letters
My question is if a item is searched for many times will that item populate in the search bar regardless if you carry the item or not ?>
Vivek: Yes, It will populate in the search bar even if we carry the item or nor Alvin
Me: Ok that is what I thought, can you check the item out and see if that is what you think has happened
Vivek: Sure., May I have the ASIN or the URL/ link of the item, please, so that I can check that for you?
Me: Well I can give you the letters I use, Utopya Odyssey Phone
Vivek: Just a moment; I'd like to pull up that website page to see what you are seeing.?
Me: https://www.amazon.com/s/ref=nb_sb_ss_i...(See full link)
Vivek: Yes, Exactly!., I am also showing the same that you have shown while typing the latter in the search bar
Me: Yes, so likely it is due to many people searching for that item has caused the amazon algorytm for the search bar to populate the keywords used ?
Vivek: Yes,. You are correct Alvin. In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm sorry for the inconvenience you experienced in this case
Me: That is fine I appreciate your help
Vivek: I thank you for your understanding.
Was I able to address all of your concerns?
Me: Yes absolutely thank you
Vivek: It's my pleasure to find a ways to help a valued customer like you:)
You're welcome. Thanks for visiting Amazon.com. We hope to see you again soon. ?Have a nice day/Night:)
I appreciate your comments! ?
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