eGain Communications Corporation provides customer service and contact center software that enables companies to build customer interaction hubs worldwide. It offers eGain Service 8 suite of applications, which consist of integrated applications for Web self-service, email management, paper and fax management, chat, co-browsing, SMS, call tracking and resolution, proactive notifications, cross-channel knowledge management, case management, and service fulfillment. These applications are built on the eGain OpenCIH platform, an integrated customer interaction hub platform that includes end-to-end service process management, multichannel, multisite contact center management, and certified out of the box integrations with call center, content, and business systems. The company also provides value-added services comprising email spam and virus cleaning, post office services, virtual private networks, remote data access, encrypted backups, and test/reporting/warm spare servers, as well as offers solution-as-a-service for its software suite. In addition, it provides professional services, such as consulting and education services, as well as offers technical support services. eGain Communications primarily serves customers operating in telecommunications, financial services, insurance, outsourced services, retail, technology, manufacturing, and consumer industries. The company was founded in 1997 and is headquartered in Mountain View, California.
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