Followers | 434 |
Posts | 57599 |
Boards Moderated | 5 |
Alias Born | 01/09/2007 |
Monday, February 11, 2013 8:58:47 PM
BY Market Wire
— 6:00 AM ET 02/11/2013
SUNNYVALE, CA -- (MARKETWIRE) -- 02/11/13 -- eGain , the leading cloud provider of multichannel customer engagement solutions, today announced that it has been positioned by Gartner, Inc. in the "Leaders" quadrant of the 2013 "Magic Quadrant for CRM Web Customer Service Applications."
Johan Jacobs, Research Director at Gartner and author of the report, writes, "Leaders demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures and solid new references for multiple geographies and vertical industries. Clients report that these vendors deliver a high level of value and return on their commitment." He adds, "The development team has a clear vision of the implications of business rules and the impact of Web customer service on customer service requirements. A characteristic of a Leader is that clients look to the vendor for clues as to how to innovate in customer service. When asked, their clients reply that this product has affected the organization's competitive position in their markets and helped lower costs. Leaders provide functionally diverse and rich Web customer service suites in which a knowledgebase solution is part of the integrated offering and can be deployed and supported globally, and have at least six of the eight Web customer service framework components supported as an OEM solution."
"We are delighted to be in the Leaders quadrant," said Ashu Roy, eGain CEO. "We are very excited at the prospect of powering even more innovative and ambitious online customer engagement strategies."
eGain offers a comprehensive solution for multichannel customer engagement. Modular applications, built on a common platform, enable businesses to orchestrate delightful customer journeys across web, social, and phone channels. To view a sample journey that eGain enables, visit http://www.egain.com//products.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
About eGain
eGain is a leading provider of cloud customer engagement solutions. Trusted by leading brands, eGain solutions help design and deliver smart, connected customer journeys across social, mobile, web, and contact centers.
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call the company's offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain media contact
Maya Pattison
SS|PR
781-894-1739
mpattison@sspr.com
10/5/07 -- there are no coincidences here ...
oh and like many other longs .. not selling at this level --
Recent EGAN News
- Form 10-K - Annual report [Section 13 and 15(d), not S-K Item 405] • Edgar (US Regulatory) • 09/12/2024 08:25:37 PM
- Form 4 - Statement of changes in beneficial ownership of securities • Edgar (US Regulatory) • 09/05/2024 08:14:47 PM
- eGain Announces Fourth Quarter and Fiscal Year 2024 Financial Results; AI Knowledge Fuels New Logo Momentum • GlobeNewswire Inc. • 09/05/2024 08:05:00 PM
- Form 8-K - Current report • Edgar (US Regulatory) • 09/05/2024 08:01:41 PM
- Form 144 - Report of proposed sale of securities • Edgar (US Regulatory) • 09/04/2024 08:26:07 PM
- eGain to Announce Fiscal 2024 Fourth Quarter and Full Year Financial Results on September 5, 2024 • GlobeNewswire Inc. • 08/28/2024 10:30:00 AM
- eGain releases “Knowledge Management for Dummies, eGain 2nd Special Edition” with John Wiley & Sons • GlobeNewswire Inc. • 08/14/2024 10:30:00 AM
- Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor Experience • GlobeNewswire Inc. • 06/14/2024 10:30:00 AM
- eGain named a Representative Vendor in the 2024 Gartner® Market Guide for Customer Service Knowledge Management Systems • GlobeNewswire Inc. • 06/13/2024 04:14:03 PM
- Form S-8 - Securities to be offered to employees in employee benefit plans • Edgar (US Regulatory) • 06/06/2024 08:20:57 PM
- Form 8-K - Current report • Edgar (US Regulatory) • 05/31/2024 01:00:36 PM
- eGain Announces Increase to Stock Repurchase Program of $20 Million • GlobeNewswire Inc. • 05/31/2024 12:00:00 PM
- Global 50 Manufacturing Giant Trusts eGain for Knowledge-Powered Customer Service • GlobeNewswire Inc. • 05/29/2024 10:30:00 AM
- TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities • Business Wire • 05/22/2024 10:45:00 AM
- TELUS International établit un partenariat avec eGain pour transformer son centre de contact en tant que service grâce à la gestion moderne des connaissances et à des fonctionnalités d’intelligence artificielle • Business Wire • 05/22/2024 10:45:00 AM
- eGain Reports Continued Momentum in New Logo Wins Driven by AI Knowledge Offering • GlobeNewswire Inc. • 05/09/2024 08:05:00 PM
- Form 10-Q - Quarterly report [Sections 13 or 15(d)] • Edgar (US Regulatory) • 05/09/2024 08:03:19 PM
- Form 8-K - Current report • Edgar (US Regulatory) • 05/09/2024 08:01:15 PM
- eGain Announces Webinar on Gen AI for Service, Featuring Success Story from Leading Utility Client • GlobeNewswire Inc. • 05/02/2024 10:30:00 AM
- eGain to Announce Fiscal 2024 Third Quarter Financial Results on May 9, 2024 • GlobeNewswire Inc. • 04/30/2024 10:30:00 AM
- eGain Announces AssistGPT™ for CCaaS at Enterprise Connect • GlobeNewswire Inc. • 03/25/2024 10:30:00 AM
- eGain to Participate in the Annual Roth Conference on March 18, 2024 • GlobeNewswire Inc. • 03/12/2024 08:05:00 PM
- eGain to exhibit novel AI Knowledge capabilities at Call Centre World 2024 in Berlin • GlobeNewswire Inc. • 02/23/2024 11:30:00 AM
- Form SC 13G/A - Statement of acquisition of beneficial ownership by individuals: [Amend] • Edgar (US Regulatory) • 02/14/2024 07:45:26 PM
- eGain Reports Growing Profitability in its Fiscal Second Quarter; New Logos Increase with AssistGPT AI Offering • GlobeNewswire Inc. • 02/08/2024 09:05:00 PM
VHAI - Vocodia Partners with Leading Political Super PACs to Revolutionize Fundraising Efforts • VHAI • Sep 19, 2024 11:48 AM
Dear Cashmere Group Holding Co. AKA Swifty Global Signs Binding Letter of Intent to be Acquired by Signing Day Sports • DRCR • Sep 19, 2024 10:26 AM
HealthLynked Launches Virtual Urgent Care Through Partnership with Lyric Health. • HLYK • Sep 19, 2024 8:00 AM
Element79 Gold Corp. Appoints Kevin Arias as Advisor to the Board of Directors, Strengthening Strategic Leadership • ELMGF • Sep 18, 2024 10:29 AM
Mawson Finland Limited Further Expands the Known Mineralized Zones at Rajapalot: Palokas step-out drills 7 metres @ 9.1 g/t gold & 706 ppm cobalt • MFL • Sep 17, 2024 9:02 AM
PickleJar Announces Integration With OptCulture to Deliver Holistic Fan Experiences at Venue Point of Sale • PKLE • Sep 17, 2024 8:00 AM