That's what it says, whereas GZFX was of course many less and all but 2 closed, however on "17 Company failed to respond to the BBB or to the consumer to resolve the issues. "
"The Bureau processed a total of 35 complaints about this company in the last 36 months, our standard reporting period. Of the total of 35 complaints closed in 36 months, 34 were closed in the last year."
These complaints concerned:
3 Advertising Issues BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
1 Sales Practice Issues BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
2 Delivery Issues BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
4 Refund or Exchange Issues BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
2 Contract Issues BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
2 Customer Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
14 Billing or Collection Issues BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
1 Service or Repair Issues BBB Definition:
Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.
BBB Definition:
Service or Repair Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, damage merchandise as a result of delivery service. alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.
They were closed as:
12 Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
(click on Resolved to see more details)
6 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 6 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
3 Unresolved BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
(click on Unresolved to see more details)
3 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
3 Administratively Closed BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
(click on Administratively Closed to see more details)
3 BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
17 No Response BBB Definition:
No Response - The company failed to respond to the complaint.
(click on No Response to see more details)
" 17 Company failed to respond to the BBB or to the consumer to resolve the issues. "
Really that isn't bad... take a look at something like Microsoft or something... its ridiculous... I have complaints on my company as well... basically what it boils down to is customers that have no idea what they are doing and think they will 'get the company' by reporting to the BBB. I have gotten a ton of complaints and I simply email the BBB with my info (mostly emails with the customer) and they close the case down right then and there.
It's really weird to say the least. From my own experience its is always customers who think they are gods gift to knowing everything and when you get on their bad side (by pointing out how stupid they are basically) they think they wil get you back by reporting to the BBB.
Take the reports for a grain of salt unless there is some serious serious stuff on there.
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