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Re: olico ™ post# 62325

Monday, 12/19/2005 9:47:56 PM

Monday, December 19, 2005 9:47:56 PM

Post# of 286614
That's what it says, whereas GZFX was of course many less and all but 2 closed, however on "17 Company failed to respond to the BBB or to the consumer to resolve the issues. "

"The Bureau processed a total of 35 complaints about this company in the last 36 months, our standard reporting period. Of the total of 35 complaints closed in 36 months, 34 were closed in the last year."

These complaints concerned:

3 Advertising Issues
BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.



1 Sales Practice Issues
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.



2 Delivery Issues
BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.



4 Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.



2 Contract Issues
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.



2 Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.



14 Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.



1 Service or Repair Issues
BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.



BBB Definition:

Service or Repair Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, damage merchandise as a result of delivery service. alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.





They were closed as:

12 Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

(click on Resolved to see more details)



6 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
6 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

3 Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

(click on Unresolved to see more details)



3 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

3 Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.

(click on Administratively Closed to see more details)



3 BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.

17 No Response
BBB Definition:

No Response - The company failed to respond to the complaint.

(click on No Response to see more details)

" 17 Company failed to respond to the BBB or to the consumer to resolve the issues. "


http://data.middletennessee.bbb.org/commonreport.html?bid=37012322



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