The Better Business Bureau Serving the Silicon Valley 700 Empey Way #110 San Jose, CA 95128
Netflix, Inc. 970 University Ave Los Gatos, CA 95032-7620 Telephone: (408) 317-3700 Fax: (408) 220-3252 www.netflix.com
The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
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Original Business Start Date: August 1997 Employees: 323 Principal: Shawn Allen , Customer Operations File Open Date: January 1999 Incorporated: December 1997, DE TOB Classification: Internet Products & Services BBB Membership: This company is a member.
BBB Membership Status
This company has been a member of this Better Business Bureau since October 2001. This means it supports the Bureau's services to the public and meets our membership standards.
Program Participation
This company participates in the BBB Online BBB Definition:
BBB Online - A national BBB dispute resolution program offered to companies who transact business via the Internet and allows the company to display the BBBOnLine Reliability Seal. Refer to https://www.bbbonline.org/reliability/Rel_EN.asp for a fuller description of the program and eligibility requirements.
Program and agrees to use mediation BBB Definition:
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The Bureau processed a total of 363 complaints about this company in the last 36 months, our standard reporting period. Of the total of 363 complaints closed in 36 months, 185 were closed in the last year.
These complaints concerned:
40 Advertising Issues BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
43 Sales Practice Issues BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
69 Delivery Issues BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
33 Guarantee or Warranty Issues BBB Definition:
Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.
24 Product Issues BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
8 Refund or Exchange Issues BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
5 Contract Issues BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
5 Customer Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
9 Billing or Collection Issues BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
126 Service or Repair Issues BBB Definition:
Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.
BBB Definition:
Service or Repair Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, damage merchandise as a result of delivery service. alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.
They were closed as:
346 Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
(click on Resolved to see more details)
110 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 236 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
16 Administratively Closed BBB Definition:
Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.
(click on Administratively Closed to see more details)
16 BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 Unpursuable BBB Definition:
Unpursuable - The company cannot be located or is out of business.
(click on Unpursuable to see more details)
1 Company cannot be located. Mail returned and phone disconnected.
Competency Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Company Management
Additional company management personnel include:
Reed Hastings - CEO W. Barry Mc Carthy, Jr. - CFO Accounts Payable
BBB reports may not be reproduced for sales or promotional purposes.
The information in this report has either been provided by the company or has been compiled by the Bureau from other reliable sources.
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
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