Mike Lindell Media Corp (MLMC)

[Jim Bishop]

BBB and Netflix:

BBB Reliability Report

The Better Business Bureau
Serving the Silicon Valley
700 Empey Way #110
San Jose, CA 95128



Netflix, Inc.
970 University Ave
Los Gatos, CA 95032-7620
Telephone: [phone]
Fax: [phone]
www.netflix.com



The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report
BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.


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Original Business Start Date: August 1997 Employees: 323
Principal: Shawn Allen , Customer Operations File Open Date: January 1999
Incorporated: December 1997, DE
TOB Classification: Internet Products & Services
BBB Membership: This company is a member.


BBB Membership Status

This company has been a member of this Better Business Bureau since October 2001. This means it supports the Bureau's services to the public and meets our membership standards.


Program Participation

This company participates in the BBB Online
BBB Definition:

BBB Online - A national BBB dispute resolution program offered to companies who transact business via the Internet and allows the company to display the BBBOnLine Reliability Seal. Refer to https://www.bbbonline.org/reliability/Rel_EN.asp for a fuller description of the program and eligibility requirements.


Program and agrees to use mediation
BBB Definition:

mediation - http://www.dr.bbb.org/ComSenseAlt/MedRules.asp


and/or arbitration
BBB Definition:

arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp


if necessary to resolve disputes.

Nature Of Business

They specialize in DVD Rentals - on the internet.


Customer Experience

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 363 complaints about this company in the last 36 months, our standard reporting period. Of the total of 363 complaints closed in 36 months, 185 were closed in the last year.

These complaints concerned:

40 Advertising Issues
BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.



43 Sales Practice Issues
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.



69 Delivery Issues
BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.



33 Guarantee or Warranty Issues
BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.



24 Product Issues
BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.



8 Refund or Exchange Issues
BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.



5 Contract Issues
BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.



5 Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.



9 Billing or Collection Issues
BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.



126 Service or Repair Issues
BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.



BBB Definition:

Service or Repair Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, damage merchandise as a result of delivery service. alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.





They were closed as:

346 Resolved
BBB Definition:

Resolved - The company resolved the complaint issues.

(click on Resolved to see more details)



110 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
236 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

16 Administratively Closed
BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.

(click on Administratively Closed to see more details)



16 BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.

1 Unpursuable
BBB Definition:

Unpursuable - The company cannot be located or is out of business.

(click on Unpursuable to see more details)



1 Company cannot be located. Mail returned and phone disconnected.




Competency Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.


Company Management

Additional company management personnel include:

Reed Hastings - CEO
W. Barry Mc Carthy, Jr. - CFO
Accounts Payable


Additional DBAs, Addresses and Telephone Numbers

Additional Phone Numbers
[phone]
[phone]




Industry Tips

Choosing the Right Internet Service Provider
Protecting Your Financial Privacy in Cyberspace
Choosing a Web Hosting Service for your Business Web Site




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Report as of December 19, 2005
Copyright© 2005 Better Business Bureau®, Inc.


BBB reports may not be reproduced for sales or promotional purposes.

The information in this report has either been provided by the company or has been compiled by the Bureau from other reliable sources.

As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.


http://www.bbbsilicon.org/commonreport.html?bid=206533