I think Scottrade has a bunch of bubblegum smacking college interns working for them. Its early in the semester and they always seem to make the same mistakes (until they get to Chapter 4 back in class).
Let the board know what you find out please. I have ST also and mine too have been removed again. Glad I kept all of the paperwork the last time I had to contact them to get my shares listed back into my account. Thanks.