Wave Cloud Sevices job ad
Product Manager - Cloud Services
Wave Systems Corp. - Cupertino, CA (San Francisco Bay Area)
Job Description
Position overview
Are you passionate about understanding customer needs and delighting them with well-integrated technologies and quality end user experiences?
Do you like to think big?
Do you find yourself constantly straddling the line between technology, business and customer focus?
Do you work well with product and engineering teams as well as with internal/external partners?
If so, this may be the right role for you.
A publicly traded technology leader in a rapid growth trajectory is looking for a dynamic, energetic, and creative Product Manager.
As a member of the commercial product management team, you will be responsible for defining the detailed functional and non-functional requirements for a cloud based SaaS data security and identity management solution, as well as interaction with client software and on-premise offerings.
You will consider aspects such as hosting, availability, operational and data center design requirements, serviceability, partner integration and end-to-end user experience.
The ability to understand high-level business and customer scenarios and their impact on low-level technology and user experience design decisions is a must.
In this role, you will:
• In high collaboration with product development and marketing teams, define and drive critical end-to-end customer experiences across a portfolio of solutions offerings for key management, user authentication, provisioning and recovery.
• Outline and rationalize key experience/user goals, overall audience strategy and tactics, and cross product experience roadmap for a specific line of solutions (e.g. self-encrypting drive management, Bitlocker management, Biometric authentication, certificate enrollment, etc.).
• Write service and operational requirement specifications, addressing issues such as availability, usability and manageability of the service.
• Manage and own customer/user research requirements and initiatives to inform product experience planning and design.
• Be the technical and business lead for a cloud service offering targeted at the small and medium business, as well as enterprise roaming users.
• Gather and understand customer requirements, translating them into user needs and detailed product requirements.
• Partner closely with internal test, service operation and customer service teams to measure and oversee customer experience quality throughout the product development lifecycle.
• Engage with SaaS, hosting and OEM partners to position integrate and maintain a branded service offering.
• Address data security, regulatory compliance and privacy issues for the service platform as well as the solution as a whole.
• Create a clear value proposition outline for each solution offering included in the service and communicate its key pillars to external stakeholders such as marketing, sales, partners and customers.
• Address support escalations and correctly prioritize functionality, business value, technology leadership and sustainability needs.
• Define a project plan as well as SLA and ensure execution according to plan.
Desired Skills & Experience
Experience and qualifications
What you must have to perform this job:
• Have strong organization, and communication skills, and the ability to work well in a highly dynamic, constantly changing environment.
• Have a minimum of 4 years’ experience preferably as a product manager, solution architect or senior pre-sales engineer.
• A BS/BA degree in Computer Science or related technical discipline and/or equivalent experience.
• Experience working with the small and/or medium enterprise customer market.
• Understanding of Enterprise Architecture and/or Cloud Computing Architectures
• Candidate should have experience with at least three of the following technology areas:
o Full disk encryption, hardware based encryption, file and folder encryption
o Key management and PKI.
o Smartcards and biometric authentication.
o Virtualization and enterprise IT data center design.
o Sql server, Active directory and the windows platform security.
o VPN, Remote access, Wi-Fi, 802.1x
o Web services standards, WCF, WIF, WS-Security, Queueing.
Possessing the following qualifications would make you a stronger candidate:
• Experience driving product development projects/cloud service through the entire product lifecycle, from initial design to final delivery
• Strong presentation and data synthesis skills will be essential
• Be equally comfortable interacting with anyone from a very technical developer to a business-focused executive
• Industry experience in Enterprise IT, SaaS/PaaS/Virtualization/Web services, and/or Cloud security is preferred
• Proven ability to develop and articulate a compelling vision, strategy, and roadmap for set of inter-related products and technologies
• Excellent cross-organizational agility, partnering skills, and technical depth with ability to drive shared goals across multiple groups
• Strong customer and partner empathy with demonstrated ability to translate real world business problems into end-to-end technology product solutions
• Familiarity with Market and/or User Research methodologies
• Familiarity with data security and privacy regulation such as HIPAA, PCI. SOX etc.
• Understanding of FIPS and common criteria certifications
• Past hands on development experience in C, C++ or C#
• Experience working with large OEM such as IBM, HP, Dell and Acer
• Past working experience in Microsoft
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