Thank you for the explanation. My understanding is that typically Dr.'s and therapists dispense a unit based on the patient needs,rather than checking what type of insurance, Medicare, Workers Comp, Auto,Anthem, United, Cigna, Aetna, TriCare, etc. they may have. Later, when the sales rep visits the clinic to pick up the Rx's they see the damage, and the
paperwork all needs to be faxed to the company before they have all the records and then later the company can recall the unit from that poor patient, alternatively offer the patient another unit that would be covered instead. I hope this helps.
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