Dear Duke. Re: As to why Chuck fired him (Mr. Pottruk). That is a well-guarded mystery.
It was not a mystery for me. Being a long-time major investor, I have access to privileged information. Schwab was built by competing with the established brokers. Mr.Pottruck believed that he could increase earning by squeezing the big customers who were attracted to Schwab by the low cost.
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