DELL, I know the feeliing.
Though it's not quite the same as losing a universities biz, I just wanted my new, DEFECTIVE, mouse replaced.
It has no balls. (optical) <g>
Their response to my latest inquiry:
Dear Stowboat, (added for effect<g>)
Thank you for contacting Dell Online Customer Care.
Please accept my apologies for the difficulties encountered when
attempting to resolve your issue. I assure you that your situation
is not indicative of the quality service Dell is capable of providing. (not according to a certain university)
I am truly sorry that we were not able to provide an experience
that was completely satisfactory to you.
However, the order got cancelled and I have requested to activate
the order. Please be advised that your order number is ...........
If there is anything additional that you need, please feel free
to contact me via reply e-mail.
We value you as a Dell customer and your satisfaction is important
to us. In our efforts to improve the services we provide, you
may receive a survey requesting your feedback pertaining to the
level of customer service you received via e-mail. Please take
a moment of your time to let us know how we?re doing as we also
value your feedback.
Thank you for choosing Dell.
Respectfully,
Norbu
ABU Customer Care
Dell Inc.
I WANT MY MOUSE NORBU!
How hard is it to order a mouse? Sheesh!
EDIT: BTW, this is not the first order from DELL, that got mysteriously cancelled. About a year ago i ordered some wireless equipment from them, and after several attempts at reconciling the lost order (email, several phone calls) i gave up and went down to the local computer store and got what i needed. I just planned to return the DELL equipment, if it ever showed up. It never did. Hmmmmm.
:o)
Market Data 
Markets 
AI
