You did write to an admin? Occasionally, one sends me that generic message about the TOU, too. That is obviously when they're going at such speed they aren't really paying attention. They know that as a member for 22 years, I understand the TOU well.
In addition to the advice Janice offered, I have found that sometimes my reply to a post gets removed if the post to which I was replying gets removed for being off topic. FYI.