That’s just a casual list not even looking back at that list from someone’s call. But this is their job. They are high functioning individuals, it seems... creating a careful bullet point list, to stick to a consistent, brief and carefully crafted story would be better, to me, than what they are doing, which is quite haphazard, all over the place and tells people what they want to hear without actually telling them anything. Humoring people on calls who then translate the varying conversations into posts on message boards that suggest all manner of things.