Ben,
Your's has alway been a voice of reason, for which I thank you. I generally agree with your assessment of the current status.
However, two points:
1. We weren't expecting issues to "miraculously disappear" - we were expecting simple courtesy and hoping for LEADERSHIP.
2. "Ed really doesn't understand the power and value of communication" ... which is precisely why change is needed.
As I said before, "I will then be extremely optimistic".