Ben, Your's has alway been a voice of reason, for which I thank you. I generally agree with your assessment of the current status. However, two points: 1. We weren't expecting issues to "miraculously disappear" - we were expecting simple courtesy and hoping for LEADERSHIP. 2. "Ed really doesn't understand the power and value of communication" ... which is precisely why change is needed. As I said before, "I will then be extremely optimistic".