BB got into a scandal back in 2004 for alledgedly selling used electronics as "new". I remember the TVs in particular. I had a 20" Toshiba w/VCR and DVD that died after 10 weeks. Toshiba never shipped part to repair shop, after waiting 11 more weeks. BB would NOT give refund...only store credit. Also, that Geek Squad is on HUGE RIPOFF.