"Rij" - True. That is an issue and it irritates me. I sent an email to ask WHY it's not taken care of...New mgmnt. SHOULD be held to a higher standard.
I'm sure you're doing your part and I think it's good to hold them accountable. Let's see what transpires next week on that one customer support item. No answers for you yet....
Now - my next suggestion is we make an agreed upon group outline of the 4/12/13 PR stated "promises" and plans.
The disclosures, commendable, are enlightening if somewhat daunting.
MOST IMPORTANTLY: They are 3 weeks into their re-organizational business plans and goals as of tomorrow.
15 business days.
I'm start the outline and run it up the flagpole - of all the relevant plans, task force responsibilities etc.
By the end of next week let's see if we can start to keep the CEO / BoD to a reasonable timetable and check back on the report card every few weeks.
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