Wow totally uneceptable if this is true that the customer still has not received their purchase after all this time. I have been a long time supporter of BI. but it's getting very hard to stay positive. I see no way a company any company could stay in business if they can't even deliver two plates. It's getting hard to defend BI even with the new BOD members . I couldn't even get a return e-mail from Mr. Floyd which is no big deal, it's just I keep hearing people on this board say to call or e-mail for info . well I had no success. I closed my business because of the resession and I retired, but we would have been out of business if we had pulled stunts like this. At the height of our business I employed 380 employees. Still trying to stay positive. Have a good day.