AI
Friday, May 03, 2013 12:14:15 PM
IMO the mis-shipped plates, re-shipped plates, box damaged, losing (1)front and (1) back plate combo is very unfortunate for all parties.
I appreciate the valid DD. I'll take your word it's not been "fixed" yet.
I get it !! LOL
Personally: It's embarrassing to get an email in 24 hrs that "it will be done" in the next 24 - 48 hrs. and then find out it isn't......it's been 2 weeks !
****On the other hand. I don't work for BI, so I don't know what has transpired since that email.
IMO an unresolved "miscommunication" between these three parties: the new BI mgmnt., the prior sales team at the time and the client - does not have a good appearance and can impact business reputations. I have been on both sides of a shipping dispute and it's not pretty.
Ship happens...
The issues are many - including the tracking, documenting the weight at shipment and at delivery, the noted damage to the box upon delivery and the insurance claim BI has with the shipper.
That said: If BI has not called the client to discuss the best way to handle it then they are being negligent.
I don't know about you, but I am sending BI an email to that effect now. I invite any SHAREHOLDER to do the same.
At this point: Just send the gd plates and deal with any issues later.
I appreciate the valid DD. I'll take your word it's not been "fixed" yet.
I get it !! LOL
Personally: It's embarrassing to get an email in 24 hrs that "it will be done" in the next 24 - 48 hrs. and then find out it isn't......it's been 2 weeks !
****On the other hand. I don't work for BI, so I don't know what has transpired since that email.
IMO an unresolved "miscommunication" between these three parties: the new BI mgmnt., the prior sales team at the time and the client - does not have a good appearance and can impact business reputations. I have been on both sides of a shipping dispute and it's not pretty.
Ship happens...
The issues are many - including the tracking, documenting the weight at shipment and at delivery, the noted damage to the box upon delivery and the insurance claim BI has with the shipper.
That said: If BI has not called the client to discuss the best way to handle it then they are being negligent.
I don't know about you, but I am sending BI an email to that effect now. I invite any SHAREHOLDER to do the same.
At this point: Just send the gd plates and deal with any issues later.
