InvestorsHub Logo
Followers 11
Posts 1204
Boards Moderated 0
Alias Born 05/19/2011

Re: Rijbak post# 19157

Friday, 05/03/2013 12:14:15 PM

Friday, May 03, 2013 12:14:15 PM

Post# of 28688
IMO the mis-shipped plates, re-shipped plates, box damaged, losing (1)front and (1) back plate combo is very unfortunate for all parties.

I appreciate the valid DD. I'll take your word it's not been "fixed" yet.

I get it !! LOL wink

Personally: It's embarrassing to get an email in 24 hrs that "it will be done" in the next 24 - 48 hrs. and then find out it isn't......it's been 2 weeks !

****On the other hand. I don't work for BI, so I don't know what has transpired since that email.

IMO an unresolved "miscommunication" between these three parties: the new BI mgmnt., the prior sales team at the time and the client - does not have a good appearance and can impact business reputations. I have been on both sides of a shipping dispute and it's not pretty.

Ship happens...

The issues are many - including the tracking, documenting the weight at shipment and at delivery, the noted damage to the box upon delivery and the insurance claim BI has with the shipper.

That said: If BI has not called the client to discuss the best way to handle it then they are being negligent.

I don't know about you, but I am sending BI an email to that effect now. I invite any SHAREHOLDER to do the same.

At this point: Just send the gd plates and deal with any issues later.