Honestly I am not an expert in this type of hands-on test. It is technically possible that there is a piece of equipment or several pieces that they need and that they are trying to get to Intertek. It is possible they are doing their best and this is genuinely how long it takes to locate, buy and ship the equipment they need. It is also possible that by now they rescheduled and maybe even carried out the tests and did not want to announce the date for fear of missing it again. But I doubt it. The bottom line is if there wasn't a chance what they said was 100% true I would have pretty much sold everything by now.
That said, when you look at the facts their excuse is very flimsy. We all know how long it takes to ship something from A to B and it is not months. We all know how large of a company Intertek is, how much equipment they have, how many equipment manufacturers and retailers they musk know and how long it would take them to locate something. We also know that when you plan to test something you make a list of the specific equipment you need beforehand instead of finding out you don't have it the moment you start testing. And finally we all know the company's history of delays and generally failing to deliver...
Personally, for me to be satisfied with their excuse for the delay I'd need answers to at least the following questions:
- Why did they not know what equipment was needed before the test, when it was being defined.
- Why, when they realized that they did not have whatever complex equipment, didn't they just carry out at least a fairly basic test of efficiency, a "black box" type thing, just inputs and outputs, since really, at the end of the day that is all that matters.
- What specific equipment they need, why and where will they get it from.
- Why does it take over a month to have that equipment available.
- What are they doing to obtain it and when do they think it will be available.
They may well have good reasonable answers to those questions but if they do they certainly have not provided them.
