Actually, I was thinking if the computer came with a trial AV program on it, start up the trial. Mine came with Norton and it was actually very good, WAY better than Norton used to be. But I see now that nothing came on the machine from reading all the posts.
You might try running Malwarebytes in Safe mode. I have seen some of the techies on this board recommend running it that way. If that still leaves the other user bit behind how about trying a restore back a month or so???
"Sort of" is harmless "Sort of". Is a filler. But sometimes, "sort of" means everything. Like after "I love you" or "You're going to live" or "It's a boy".
