Hi Newly, Recently I've had problems with very thick accents and unfamiliar speech patterns from U.S. service centers. Sometimes the barely literate spanish speakers or African-American inner city accents are more difficult to understand than the well educated Indian or Pakistani. The problem is CHEAP, POOR QUALITY labor and not necessarily the country of orgin. I can tell when the help is barely literate because it's obvious that they are reading or memorizing a script and having trouble pronouncing certain words or understanding your questions in the first place.