Faith in the "greater good" exceeds the reward of criticism
I do think PL is getting our point, slowly
FWIW I dont like sweeping things under the rug for "impressions sake" when they remain a material issue, I dont like a "sound bite" answer when more is required to clear the air...
PR's are a big part of running a medical device business,
BUT ultimately, inevitably, it comes down to this........ the BioH success is the only way to overcome this communication flaw.