Thanks for responding. I think the problem is Norton also. I am not sure what you mean by disable it. I tried uninstalling and I get "A Norton Internet Security account with supervisor access must be logged in to uninstall this product.". They instruct me go go to a log-in screen but I can't find one. My system status indicates that Security is "Off" that my personal Firewall and intrusion Detection are Disabled and Norton AntiVirus needs "Attention". Somehow my account became restricted and I don't know how to fix it. Thanks again.
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