Dave, some shareholders have told me that after many months, Schwabb still has not filled their requests/demands for their certs, most recently, telling them they will need to locate them, themselves. Go figure THAT one out!?!!!
I myself have had less than good treatment with Schwabb and personally dislike them even more than TDA.
Scottrade seems to have the least amount of unhappy clients, even though I use RMLTrading.com for my trades. (2.95 per with no ridiculous percentage commissions and no limits).
Steer clear of Fidelity and the likes though. They charge arms, legs, nose, etc.