First-part true, second-part false. The company can not commit fraud. The company can not promise something and not deliver. Companies can say anything, and they often do. There are many safe-harbor clauses & get-outta-jail free cards they can play. If you feel fraud was perpetrated (maybe it was, as it so often is), take them to court. Present facts and show evidence of damage, and boom bada bing, Bob's your uncle. GL!