LEE KRAMER'S ROOM: With Views

[dukeb]

Microsoft finally responded to the support ticket that I created last Thursday. The rep apologized for the delay because... you know...the volume of tickets has been higher than normal.

Lie.

In any event, she did fix the problem, so that's a plus.

I was doing an on-line chat with one of the world's evilest companies last evening...Adobe...trying to straighten out a licensing problem for a customer. The chat reps kept passing me from one rep to the next because they hadn't a clue. After an hour a rep told me that someone would call Wednesday morning.

Sure enough, Adobe called this morning. The phone connection (from India) was horrible, the rep was almost impossible to understand especially with the audio cutting in and out. Ultimately he told me that he couldn't help and I hung up on him.

Microsoft is bad but they are head and shoulders about Adobe.