Tuesday, October 28, 2025 12:20:56 PM
this patent could be germane to the connectors as well as transmutation of quantum signals to telecom wavelength.
the patent from justica:"Analysis of call metrics for call direction
Patent number: 12413672
Abstract: In various examples, data communications are routed as calls by a set for servers, and the calls are processed in various ways including generating a set of data metrics including communications summary metrics which may related to communications event messages. At least one processing circuit is communicatively coupled to or integrated as part of the server set which route incoming calls (e.g., for a plurality of agents in a communications/call center). The processing circuit is configured to receive communications event messages from the server set for communications routed by the server set, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy.
Type: Grant
Filed: November 16, 2023
Date of Patent: September 9, 2025
Assignee: 8x8, Inc.
Inventors: Zhishen Liu, Qing Zhao, Bryan R. Martin"
the patent from justica:"Analysis of call metrics for call direction
Patent number: 12413672
Abstract: In various examples, data communications are routed as calls by a set for servers, and the calls are processed in various ways including generating a set of data metrics including communications summary metrics which may related to communications event messages. At least one processing circuit is communicatively coupled to or integrated as part of the server set which route incoming calls (e.g., for a plurality of agents in a communications/call center). The processing circuit is configured to receive communications event messages from the server set for communications routed by the server set, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy.
Type: Grant
Filed: November 16, 2023
Date of Patent: September 9, 2025
Assignee: 8x8, Inc.
Inventors: Zhishen Liu, Qing Zhao, Bryan R. Martin"
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