They set up the phone line because all the goofnuts were starting to bombard Moran with calls & e-mails. I'm sure it was disrupting his business & he wasn't going to allow that to continue. Kevin West was already "working" for CMKX...I guess he just got demoted from CEO to IR. No big difference since he wasn't actually doing anything as CEO anyway.
I see they didn't even use an 800 number. You have to call on your own dime. Knowing Urbie...I"m surprised he didn't set up a 900 number so he could make a few more bucks off from the kool aid drinkers.
It's not that complicated gump. Quit acting like jimmy or hundred2one.