So you got word it was a cut cable? Now no cable was cut? As an I.T guy for a while myself , that repair takes about 1-4 hours max.
Clearly there is a remote secondary modem used in case of power outages , disasters , ect
I'm kinda happy I canceled my pay service here. Seems like a bit of a an issue. An hour here or there is bad enough in a field that relies on it for high stakes.
But losing a 2 whole days in under 12 months could cost some 100+k and there is no compensation to clients. Not good