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We've received word that a fiber cable cut

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IH Geek [Dave] Member Level  Thursday, 03/26/15 09:23:25 AM
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We've received word that a fiber cable cut has taken down ADVFN's Comstock feed. No ETA on when service will be restored.

(The last time it happened it took around 24 hours. However, we have no idea where the cut is or how long this repair will take.)

UPDATE #1: It appears not to be a fiber break, but an EU router in Level3's network. We're cautiously optimistic for a much quicker resolution.

UPDATE #2:At 5:36 AM EDT we were advised that EU Networks engineers remain on site working to replace the fiber. Some of the major market indexes and smaller international markets are being rerouted through a backup VPN, but the U.S. and other major markets require a much larger connection to the source (a pair of DS3's I believe).

UPDATE #3: Latest report is that the cable cut occurred in the middle of a large construction site and Health and Safety restrictions (a/k/a red tape) are delaying access and repair. No ETA has been provided, but I am not hopeful for a resolution any time soon, perhaps not today at all.

UPDATE #4 1:01 PM EDT 3/27:
Dear Customer,

Following a review of the proposed temporary repair to the damaged fibre trunk it has been decided that the site construction company could not guarantee that once the cable was repaired it would not be damaged again during the course of construction works. It has therefore been decided that this poses too much risk to your services and we will instead effect a permanent repair by re-routing away from the entire construction site.

Our 3rd party provider have been given permission to undertaken emergency traffic management which allows them to build a permanent route, unfortunately this does mean that the Estimated Time of Recovery is now expected to be 28.03.2015 at around 03:00 GMT.

We will update you with any new developments. Please contact us should you have any further questions at this time.

Best Regards,
euNetworks Customer Care

UPDATE #5:The link was restored at 1am, 28th March GMT

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