I HAVE JOINED GAMEZNFLIX 2 MONTHS AGO I SIGNED UP FOR THE 6 DVD PLAN AND NOT ONCE HAVE I GOTTEN 6 TITLES AT A TIME IT TOOK OVER 2.5 WEEKS TO GET AND RETUN A TITLE
I CALLED THEM MANY TIMES AND NEVER HAD A RETURN PHONE CALL OR EMAIL UNTILL I STOPPED PAYMENT
IN MY OPINION IT IS A BAD REPLACEMENT FOR NETFLIX
(LOOKING FOR REPLACEMENT BECAUSE NETFLIX HAS REAISED RATES )
I was looking for a Netflix AND Gamefly replacement. The great price of Gameznflix seemed VERY enticing, plus their nearby East Coast distribution center should have meant quicker turnaround times than Gamefly's West Coast-only distribution center.
These people at Gameznflix have no clue what they are doing. Their website says their trial period is one week, but apparently it's actually 2 weeks. Hey! That's sounds great!... until you realize WHY it's 2 weeks! I received a grand total of 2 discs during this 2 week trial period. These discs were mailed back to Gameznflix the same day I received them. Hmmmmm.
I, stupidly, signed up for the 6-discs-at-a-time plan ($34.95). It's been one week and I've received a grand total of... let me count them.... one.... uh... uh... uh... well, I guess I've only received one disc! Hmmmm.
I'm paying $29.95 for 3 discs-at-a-time through Gamefly. I use them to preview games to see if they are worthy of buying, so I rarely keep a disc more than a day or so. In a typical month, I'll get at least 10 discs. This makes the cost-per-disc less than $3 each. The local video store charges $3.45 per disc for their (lousy) collection. At Gameznflix's current rate of shipping (1 in 7 days), I'll pay an outrageous $8.15 per disc! At that rate, I might as well just buy the game and liquidate it on ebay if I don't like it!
Gameznflix's website is poorly designed and executed. Place 50 discs in your queue and then try moving the 50th disc into the top spot. 49 web page reloads later (I kid you not!), and it is FINALLY in the top spot.
Also, the queue page doesn't accurately portray when items were shipped. All 3 items listed in my "Games You Have Out" category have the same ship date... this includes the disc I received about two weeks ago, the disc I received a few days ago, and the disc I've yet to receive!
Furthermore, there is no way of knowing for sure whether they even OWN the games listed in their online catalog. There are games in the list that I know haven't been released, even though it isn't indicated clearly that it is not in stock (at least not until you place it in your queue and it gets listed under "Games Awaiting Release"). One game that Gameznflix placed in this category was released 1-23-03, accoring to Gamefly's site. What gives here?
At Gamefly's site, it's one button click to the top of the queue! Sweet! Or you can merely type in the number of the spot you want it in in it's priority box, hit "ENTER", and, magically, it's there! Gamefly also has a Gamespot review for most games, which helps you to avoids the games that are dogs. They also clearly list the anticipated release date.
Game instructions? Gamefly lists at least the bare minimum instructions are their website. Gameznfly? Nothing!
So, for now, I'm stuck with Gamefly and Netflix. Gameznflix's website mentions that "we will make an attempt to be the largest online movie and game rental company on the web". They'll never make it! If they don't provide proper service, they'll never maintain their customer base. After my first month is up, I'm history!
Even though they SEEM expensive, Netflix's and Gamefly's top-notch website and, more importantly, excellent customer service will be hard to beat!
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