That means they did not keep accurate records, and it resulted in trades on peoples' accounts that they did not make, and Scottrade's failure to catch this. Their policies and procedures were not adequate enough to protect it's customers and report trading information properly. So now they have to have somebody go through all their information again. So, you may find in the next 6 months that Scottrade is going to have policy changes, or (worst case scenario) their status with the SEC comes into question.
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