JayDee...this happens to YOU..so because it happend to YOU the service as a whole sucks. Hmmmmm ok. And I say that I haven't had the problems and I think the service is great. Ok, now, let's just say for instance, the trailer park you live in has the usual vandals, theives, etc.. Is there an outside chance that maybe the movie was stolen from your already beaten in by baseball bats mailbox? Or did you remember to tear the tab off the envelope? Or did you forget to remove the movie from the DVD player you rented and owe months of rent on? OR, did you forget to put the DVD back in the return envelope thinking you can pull one over on the company? Just trying to help you out here good buddy. Just a hint for you...RENT TO OWN does not mean you pay one month's rent and then you own the DVD player. Ok?