Apples and oranges. Tying up a state police switchboard with inane calls has potential danger. On the other hand, all HTI/AHS has to do is alert whoever the big deal goes down with and add an ad hoc extension to the phone with a recorded message or a person with a brief prepared statement, heck, HTI could offer to pick up the cost of the inconvenience. But it is not the same as a state police switchboard...
HLNT 1 RINGY-DINGY, 2 RINGY-DINGY, "YES, HELLO, IS THIS THE PARTY TO WHOM I AM NOW SPEAKING?"