We had a tech here yesterday at the office and see said that when they have to call the office they are put on hold so that customers can get thru first and sometimes they end up holding for 45 minutes to an hour.
IMO Verizon is going steadily downhill and it's not the worker's fault. It's all of the cutting back that Verizon has done to save money.....and so the bigwigs can make more money.
The big losers are the customers.
I am at my office right now (on a Saturday) because we were having an additional line put in. It was either today or next Thursday so I came in. The tech was supposed to be here between 9 and 11. It is now 12. When I called them to see why the delay they checked the order and said that it was put in wrong and no tech was ever dispatched!!!!! According to Verizon's website we are scheduled for an installation on 6/30. How can an installation happen without a tech??????
When we first moved our office in January I ordered phone lines about a month ahead of time. About 4 days before the move I called to confirm. THERE WAS NO ORDER!!!!!
Since Verizon has started using the calling centers and paying minimum wage or thereabouts the service is completely unacceptable.
Needless to say I am not a happy camper!
My husband worked for Verizon for 35 years (I know you know this!) in repair and installation and things got done on a timely basis. Not anymore!
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