Replies to post #20377 on The Question and Answer Board (IHUB)

[Churak]

I am glad Bob and Matt are dealing with much better and more professional folks

...who know how to do the right thing when they mess up AND who know how to keep a customer. That, IMHO, is how long term business relationships are forged.

[Bob Zumbrunnen]

Yup. They apologized profusely and offered to do anything to make it right, including re-doing the whole job. That's the kind of vendor I want to keep around and to treat well. They'll treat us well.