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Replies to post #18636 on Aisystems, Inc. (fka ASYI)
•Microsoft Exchange Integration: Our Unified Communications system is compatible with Microsoft Exchange Server. This means features like email, voicemail and presence can be handled all in one place.
•Call Recording: Need to ensure customer service quality or validate customer transactions? KoolTel’s call record feature lets you record and archive calls for easy retrieval.
•Call Monitoring: Sit in on calls to optimize your customer service.
•Call Whispering: Coach or prompt Customer Service Agent on the phone without the inbound caller hearing.
•Email Voice Mails: Manage, archive, access voice mails as files which can been played on any computer. Email them to an associate for follow up with your text remarks.
•Unified Faxing Service: Incoming faxes are converted to PDFs and emailed to the appropriate recipient. No more wondering if the fax machine is working or has run out of paper.
•Reliability: We automatically back up your systems to our hosting service.
•Security: Our network is fully secured so you can rest easy.
•Multilayered Interactive Voice Response (IVR): KoolTel can handle complex inbound menu options to ensure calls go to the right person every time.
•Full Conference Service: Need to call a meeting? Cut travel costs and standby time by setting up your own private meetings with KoolTel. It’s a built-in feature.
•Video support for conferencing or one to one: Want facetime? KoolTel can video conference as easily as it sets up a telephone conference for one on one or group sessions and Webinars.
•Follow Me: One ring to bind all calls! One number will reach each person where they are, whether at the office, on their mobile or even at home.
•Full mobile integration: Our BlackBerry app saves costs by making every call a local call in North American. Set up your carrier plan to include an inner circle calling package and include us as one of those “free calls.” Dial through our servers and it’s a local call. It’s just that easy.
•Service Flags: Set up your system to automatically answer with a voice message letting callers know how long it might take a CSR to reach them because of high volumes, or advise them of your operating hours. Alternatively you can have the system switch the call to an office in another time zone or forward it to the “on call” person.
•Call Queuing: Puts incoming calls into sequence.
•Call Centre Feature: Set up a virtual call centre with your CSRs working from their homes and logging in for pre-scheduled shifts according to demand and time zones so you can extend your office hours without large overheads.
•Easy, Fast Navigation: While you’re picking up voicemails you can connect to that called immediately without having to exit and then return to picking up your voicemail immediately after that call terminates.
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