I didn't hear that. Was that from SFIO or was that from the IHUB board? If that is what management said then you have a beef. I personally ordered 4 starter kits and an order of filters and my order # was 487. Yesterday I received one starter kit and one box of filters. I did not receive the other three today and called the company and left a message. Will e-mail as well. My position is one of patience and level headedness right now as the product just hit the store last week. I also feel that T.S. is concerned with investor value as opposed to daily value of SFIO.