but this should have been tested first it all felt very unprofesional
I hear ya, but having worked in communications capcity in the past, it is easy to say but a bit harder to do. Every nut and bolt needs a person to do it and that requires staff and that requires money. And I suspect, given 2010, Valcent is bare-bones in that department at the moment. I could be wrong, but that is my hunch.