In regards to no returned emails and phone calls, I couldn't tell you how many times I haven't return an email or phone call from a friend. And I'm not trying to run a business. When investors state such things, they need to stop and think for a second. What's more important, getting your business up and running or sitting in front of a computer all day answering emails.
If the company was returning everybody's email, I'd be alot more concerned. Tells me they have nothing better to do which is scary. JMO.