OldHam, sorry to hear about your broker problems. I've been with Scottrade for over 10 years and literally have never had a problem. I've personally worked with 4 different offices and the folks in each were/are always polite and return calls if they don't know an answer. Trades by phone, even on pennies, have never taken more than a couple of minutes. Never a ridiculous 45 min! If that happened, I'd be changing brokers in a flash. Good luck. BTW, I finally landed at
Scottrade after poor customer service from Eturd, Ameriturd and Schlob. :)
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