With all due respect, what is there to "get a clue" about when ordering certs. I used to order them all the time when I first started trading in the early 90's. I guess it was a mental thing to actually now I physically had them in a safe deposit box, but then soon decided it was not effecient. The process itself was about as simple a procedure as possible. Nothing "to get".
Just because Janice realized the ineffeciency of ordering certs makes fundamentally no difference in understanding the process.
I did order certs for this stock simply as a formality to protect my interests, and as everyone else, was denied, but the process was as simple as can be.