Certain pinkies, it's unclear which one since both accounts carried about 20 stocks, and similar holdings.
In one account, all the data disappeared and it provided a message on the alerts, "We have important information about your account, please call 1-800-xxx-xxxx. This is not a sales call or solicitation." But two days later the account corrected itself.
In the other account, it had a similar message but stated they needed to verify information. It provided a direct number, but the account holder always received a voicemail and never a return call. Their account is still locked, showing no data.
In neither case did ETrade call the customer or send a letter.
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